1. Information We Collect

We may collect the following types of information:

  • Personal Information:
    • Contact Information: Name, email address, phone number, postal address.
    • Order Information: Purchase history, order details, payment information.
    • Account Information: If you create an account on our website, we may collect your username, password, and other account-related information. 
    • Inquiry Information: Information you provide when contacting us with inquiries, such as your name, email address, phone number, and the nature of your inquiry.
  • Technical Information:
    • Device Information: Information about your device, such as your IP address, browser type, operating system, and device identifiers. 
    • Usage Information: Information about how you use our website, such as the pages you visit, the links you click, and the time and duration of your visits. 
  • Marketing and Communications:
    • Preferences: Your preferences for receiving marketing communications from us, such as email newsletters and promotional offers.

We collect information through various means, including:

  • Directly from you: When you provide information to us directly, such as when you place an order, create an account, contact us with an inquiry, or subscribe to our newsletter.
  • Automatically: When you visit our website, we may automatically collect certain information about your device and how you interact with our website.
  • Third-party sources: We may receive information about you from third-party sources, such as marketing partners or data analytics providers.

We may use your information for various purposes, including:

  • Processing orders and providing customer service: To process your orders, fulfill your requests, and provide customer support.
  • Communicating with you: To send you order confirmations, shipping updates, and other important notifications.
  • Marketing and communications: To send you marketing communications, such as newsletters, promotional offers, and updates about our products and services. You can opt-out of receiving marketing communications at any time.
  • Improving our website and services: To analyze website usage, improve our website and services, and personalize your experience.
  • Fulfilling legal and regulatory obligations: To comply with applicable laws, regulations, and legal requests.

4. Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

  • Service providers: We may share your information with third-party service providers who assist us in operating our website and providing our services, such as payment processors, shipping carriers, and marketing platforms.
  • Business partners: We may share your information with our business partners for marketing and promotional purposes, with your consent.
  • Legal and regulatory requirements: We may disclose your information to law enforcement agencies or other authorities if required by law or in response to a valid legal request.
  • Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

We take reasonable steps to protect your personal information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. 

7. Your Rights

You have certain rights regarding your personal information, including the right to:  

  • Access: Request access to the personal information we hold about you.
  • Correction: Request the correction of any inaccurate or incomplete information.
  • Erasure: Request the deletion of your personal information in certain circumstances.
  • Restriction: Request the restriction of processing your personal information in certain circumstances.
  • Data Portability: Request the transfer of your personal information to another organization in a structured, commonly used, and machine-readable format.  
  • Object: Object to the processing of your personal information in certain circumstances.
  • Withdraw Consent: Withdraw your consent to the processing of your personal information at any time.

To exercise your rights, please contact us using the information provided below.  

We use cookies and other tracking technologies to collect information about your use of our website. You can control the use of cookies through your browser settings.  

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. 

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

If you have any questions about this Privacy Policy, please contact us at:

  • Email: info@thph.co.uk

This Privacy Policy shall be governed by and construed in accordance with the laws of England and Wales.