FAQ

Nexus is an online marketplace that connects homeowners and businesses with qualified HVAC/R engineers and plumbing technicians for repairs, maintenance, installations, and upgrades.

Nexus operates in three simple steps:

1. Post a Job – Customers describe their project and request offers.
2. Get Offers & Connect – Contractors review job requests and send offers.
3. Complete the Job & Get Paid – Once the job is done, contractors get paid directly.

Nexus gives contractors access to verified job requests, direct payments, and a professional trade network without expensive lead fees. Benefits include:
✅ More job opportunities
✅ Direct connections with customers
✅ Secure payments
✅ A marketplace exclusively for HVAC and plumbing professionals

Right now, we are offering an early bird discount:

• Founding Trade Partner Plan – £25/year (Regular Price: £99/year)

Contractors receive direct payments from customers via PayPal or bank transfer.

Yes! You can browse job listings and send offers for jobs that match your skills and availability.

Nexus provides a structured dispute resolution process:

1. Try to resolve the issue through direct communication.
2. If unresolved, Nexus support will step in to mediate.

If you encounter any issues or have questions, our dedicated support team is ready to assist you. Visit our Support Center to submit a ticket, and we’ll get back to you promptly.

Yes! Nexus is available nationwide, connecting contractors with customers in their local area.